Why having an incident management tool (like PagerDuty) is crucial for your DevOps team

July 26, 2016

If your team is like mine, you probably have quite a number of monitoring services that are monitoring your web application. Having 5+ monitoring services makes it pretty hard to keep track which service triggered which alert.

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This is where “incident management” tools such as PagerDuty and VictorOps come to the rescue.

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These tools will aggregate alerts (or “incidents”) from different monitoring services and collect them into one screen/dashboard.

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Tools such as PagerDuty keep my team from having to check individual monitoring services and instead have one central place to monitor them all.

Author
Ryan Harijanto

Head of Engineering. Former Sr. Engineer @Netflix , @HotelTonight , @Shutterstock. Previously a Senior Systems Engineer at Netflix, currently technology advisor and board member for emerging companies. Diverse technological knowledge and understanding of various industries.

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